Bio: Stephen R. Balzac is the president of 7 Steps Ahead, LLC, a consulting firm specializing in increasing individual, team, and organizational performance. Steve has over twenty years of experience in the high tech industry and is the former Director of Operations for Silicon Genetics, in Redwood City, CA. He was responsible for managing and recruiting technical staff, mentoring, coordinating the activities of multiple departments in the company, and shipping their flagship product. Steve was also the founder of the MIT Assassins' Guild and the Society for Interactive Literature West, where he led the development of numerous roleplaying simulations. He recently created a Pandemic Flu simulation for the US National Capitol Region. He has spoken at several conferences and appeared on panels on computer game design. His articles have appeared in Metagame, The Journal of Interactive Drama, The IBM Systems Journal, and the Worcester Business Journal. Steve has bachelor's and master's degrees in computer science and engineering from MIT, and a master's degree in Industrial/Organizational Psychology, with a focus on motivation, performance, and group dynamics, from Capella University.